Shipping Policy

Last Updated: March 9, 2026

Thank you for shopping with Soft Passions. We’re committed to getting your order to you as quickly and smoothly as possible. Please review the information below regarding our shipping process.

Order Processing

All orders are processed within 1–3 business days after payment is received. Orders are not processed or shipped on weekends or holidays.

During periods of high order volume, processing times may be slightly delayed. If there is a significant delay with your order, we will notify you via email.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and the selected shipping method.

Estimated delivery times:

• Standard Shipping (U.S.): 3–7 business days

• Expedited Shipping (U.S.): 2–3 business days

Delivery times are estimates and may vary depending on the shipping carrier and destination.

Shipping Carriers

We ship orders using trusted carriers such as USPS, UPS, and FedEx depending on the destination and selected shipping option.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Tracking information typically becomes active within 24 hours.

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. Soft Passions is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible at support@softpassions.com so we can attempt to update the order before it ships.

Lost or Stolen Packages

Soft Passions is not responsible for lost or stolen packages confirmed as delivered by the shipping carrier. If your package is marked delivered but you cannot locate it, we recommend contacting the shipping carrier directly to file a claim.

Shipping Delays

Occasionally shipping carriers may experience delays due to weather, holidays, or other circumstances beyond our control. We appreciate your patience if this occurs.

International Shipping

At this time, Soft Passions ships only within the United States.

Contact Us

If you have any questions about shipping or your order, please contact us:

Email: support@softpassions.com
Website: https://softpassions.com

We appreciate your business and thank you for shopping with Soft Passions.